Our Commitment to Care
Patient Satisfaction Matters to Us
The core of patient care at North Shore University Hospital is the partnership amongst health care providers, patients and families to promote best outcomes and enhance the health care experience. Your feedback is very important to us and enables an enhanced opportunity to provide personalized care.
During Your Stay
The interdisciplinary team, which includes your nurse and nurse manager, is available as a resource to you. For additional support during your stay, please call Patient- and Family-Centered Care at (516) 562-4772. If hospital team members are unable to resolve a problem or issue, you have the right to file your complaint with either:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237
(800) 804-5447
Email: hospinfo@health.state.ny.us
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
File a report online
After Your Stay
To further ensure patient satisfaction, you may receive a questionnaire relating to your recent hospitalization. This questionnaire is called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. This survey consists of questions on key care topics such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital environment
Please know that we take all feedback seriously as we strive to improve our patient and family experience. We greatly appreciate your willingness to share your perspective.
Ethics Committee
If you or a member of your family has a health care issue involving an ethical concern that cannot be resolved by a member of our staff, please contact the nurse manager on your unit and request to speak with a member of the North Shore University Hospital Ethics Committee.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
You can also find information on hospitals through this accrediting
organization:
The Joint Commission: www.qualitycheck.org
How Are We Doing?
Our goal is to…
- explain things more clearly
- respond more efficiently to your needs maintain a clean and quiet environment
- ease your pain
- ensure you understand your plan of care