Staff Definitions
Meet Our Team
Patient- and Family-Centered Care (PFCC) Coordinators
Patient- and Family-Centered Care coordinators strengthen partnerships and facilitate communication between patients, families, staff members and the community.
Physicians
Your attending physician is in charge of your care; writes orders for medications, procedures or tests; and monitors your condition.
Residents, Nurse Practitioners and Physician Assistants
All are licensed professionals who are at the hospital 24 hours a day, providing care when your attending physician is not available.
Nursing Staff
Registered Nurse (RN): The RN collaborates with you and an interdisciplinary team to develop your plan of care. This nurse monitors your progress as you work toward your desired outcome.
Patient Care Associates (PCAs): PCAs are directed and supervised by the RN in performing specific tasks associated with your care: drawing blood for diagnostic testing, taking vital signs and performing EKGs at the bedside.
Support Care Associates (SCAs): SCAs are available to help with basic care: feeding, bathing, walking and toileting.
Clerical Support Associate (CSAs): The CSA is the secretary/receptionist on duty. CSAs assist you by communicating your needs to the proper team member. The CSA may be the voice you hear when you use your call button.
Registered Dietitians
A registered dietitian will review your medical record and work with your health care team to develop a nutrition care plan for you. Registered dietitians are also available to educate you about any diets you may need to follow after you are discharged.
Rehabilitation Therapists
Physical therapists, occupational therapists, speech pathologists and audiologists will work with you, your family and your medical team to help meet goals of recovery. Therapy may range from brief consultation to long-term intervention, based on the extent of your injuries or illness.
Respiratory Therapists
Respiratory therapists are allied health care specialists who are trained to treat and educate patients with lung diseases and airway disorders. They will work alongside your care team to provide you with the very best respiratory care.
Pharmacists
While you are in the hospital, all of your medications are dispensed by our hospital pharmacists. They can answer any questions you have regarding your medications.
Transporters
Transporters will arrive on the unit to transport you to one of our procedural or diagnostic testing departments. They will ensure that you arrive for your appointments in a safe and timely manner and return you to your room when the procedure or test is completed.
Phlebotomists (Blood-Drawing Team)
Blood is drawn by a trained phlebotomist and sent to the hospital’s laboratory for analysis.
Radiology Technicians
These individuals may come to your hospital room to take X-rays, or you may be transported to the hospital’s Radiology Department for specialized tests.
Social Workers
Social workers provide counseling, assistance with discharge planning, advance directives, financial entitlements and referrals for community resources. Each hospital unit has an assigned social worker.
Case Managers
Case managers are nurses who follow your progress throughout your stay and assist you and your family with your individual discharge needs.
Hospital Security
Security officers always are available in the main lobby of the Monti Pavilion.
Volunteers
Dedicated volunteers assist in non-medical ways in many areas of the hospital to enhance the services provided by hospital staff.
Child Life Specialists
Child life specialists provide psychosocial care to pediatric patients and their families through medical play, preparation and counseling.
Patient Access Representatives
Patient access representatives register your hospital account and ensure all information is up to date. They can also guide you through your insurance benefits.
Financial Counselors
Financial counselors help the uninsured and under-insured enroll in government-sponsored insurance programs, and they determine eligibility for financial assistance.